Refund & Cancellation Policy

At Redesign Studio, we strive to provide high-quality, creative design services tailored to your brand. Each project is customized and involves creative time, effort, and resources. For this reason, we follow a transparent and fair refund policy.

1. Order Cancellations

• Orders can be cancelled within 2 hours of payment, provided the design work has not yet started.

• Once your project is moved to the production stage (after the design brief or confirmation message), cancellations are not eligible for a full refund.

To request a cancellation, contact our support team immediately at support@redesignstudio.in with your order number.

 

2. Refund Eligibility

Refunds are only applicable in the following situations:

• Duplicate payment made by mistake.

• Technical issues resulting in payment but no order confirmation.
  

Partial refunds may be offered in special cases where delivery has begun but not completed, and the customer chooses not to proceed.

 

3. Non-Refundable Cases

We do not offer refunds in the following cases:

• When the first design draft has been shared.

• If the project delay occurs due to incomplete briefs, missing files, or delayed responses from the client.

• When dissatisfaction arises due to subjective preferences (e.g., color or layout choice) after design work has been delivered.

• When revisions are already in progress or completed.

 

Our creative services involve human effort and time; hence, full refunds are not possible once design production starts.

 

4. Revision & Replacement

Every order includes two free revisions to ensure customer satisfaction.

If you are still unhappy after revisions, we will offer alternate design concepts within the same project scope — but refunds will not apply after final design delivery.

 

5. Delivery Timeline Exceptions

Delivery timelines (24–48 hours) start only after receiving your completed brief and confirmation message.

Saturday and Sunday are considered non-working days and are not included in the turnaround time.

 

6. How Refunds Are Processed

If eligible, refunds are processed within 5–7 business days via  Redesign Credits

 

7. Contact for Refunds or Issues

If you believe your refund request is valid, please contact us at:

Email: support@redesignstudio.in

Subject line: “Refund Request – [Order ID]”

 

Redesign Studio reserves the right to modify this policy at any time to ensure fairness and transparency for both parties.